If you've created a new office and cannot see projects in that office, or have a user on your account who cannot see projects in that office, it's likely an issue with office membership.
To add a user to an office, you'll need to edit that user's profile.
Log in to your account at RoofSnap.com.
Click the Users tab on the left side of the screen, then click Edit next to the profile you need to edit.
Scroll to the Offices section of the profile, select the desired office from the Add User to Office drop-down, then click submit.
The edited user should now be able to view and access projects from the desired office.
NOTE: That user may need to resync their app or reload app.roofsnap.com to see the changes take effect.